Types of Audio Codecs on an IP Phone

Many hosted PBX users worry about bandwidth. Yet voice quality hinges less on the bandwidth available and more on how the phones handle it. This relates to data compression, the process of squishing files. Regarding hosted PBX, this is the audio codecs.

Read more on our blog: Types of Audio Codecs on an IP Phone.

Conferencing Challenges and How to Thwart Them

Conference calls serve a variety of purposes. They allow for quick, democratic decision-making and last minute debriefing. Among friends and family, they make staying in touch easier. Regardless of the purpose, conference calls bridge big distances and save time. That is, so long as they run smoothly.

Read more: http://www.mypbx.com/blog/features-pbx/useful-conference-calls.

Tighten Up Your Wireless Network Security

Apart from changing the default password; updating firmware, software
and drivers; and running anti-malware, spyware and virus software,
businesses can fight hackers and intruders by performing the actions
below.

• Disable SSID* broadcasting to hide network devices from nearby users
• Rename the SSID to prevent hackers from locating your wireless devices
• Encrypt data transmission and storage (including email) preferably with WPA
• Restrict remote network management
• Set IP ranges to non-default values to evade CSRF** attacks
• Log out after configuring network devices; neglecting to do so may leave the route as authenticated for other users

Tighten Up Your Wireless Network Security

When to Call Instead of Email

Everyone sends emails; however, not everyone reads them. Depending on
the recipient, emails can pile up and bury one another. Similarly, spam
filters sometimes trash the wrong messages and prevent critical
information from reaching its receiver. So why not call?

When to Call Instead of Email

4 Ways VoIP Improves Customer Service

Did you know that switching to VoIP can improve productivity in the office? It can also enable customer representatives to better serve callers and inquirers. Figure out how on the VoIPITS blog.

4 Indicators That Your Business Needs Hosted PBX

MyPBX explores the signs and symptoms of antiquated phone systems, and the steps needed to upgrade to the cloud. Continue reading here to learn what those indicators are.

Why the “Fax Object” Is Still Relevant Today

Exploring Additional MyPBX Features for Small Businesses:

Last week, we briefly touched upon MyPBX's “notification” object. As outlined in the post, this object enables users to receive messages via email or SMS when specific events, such as a fax or conference, occurs. Of course, the conference function is a treasured feature among businesses around the world, but many hesitate to find value in the fax object. It is here that we must point out that faxing is not totally obsolete and is very much still a component of modern business.

Learn more about faxing by reading the rest of the article