How to Determine Your Maximum Concurrent Call Volume

On a landline phone system, the number of lines determines the number of calls it can process. For IP-based phones, channels or trunks dictate how many simultaneous calls can be handled.

A trunk can be either inbound, outbound, or two-way. Many hosted PBX providers sell per user, at which point the type of trunk is irrelevant. That user will always have the ability to place and receive calls.

How to Determine Your Maximum Concurrent Call Volume

Types of Audio Codecs on an IP Phone

Many hosted PBX users worry about bandwidth. Yet voice quality hinges less on the bandwidth available and more on how the phones handle it. This relates to data compression, the process of squishing files. Regarding hosted PBX, this is the audio codecs.

Read more on our blog: Types of Audio Codecs on an IP Phone.

Conferencing Challenges and How to Thwart Them

Conference calls serve a variety of purposes. They allow for quick, democratic decision-making and last minute debriefing. Among friends and family, they make staying in touch easier. Regardless of the purpose, conference calls bridge big distances and save time. That is, so long as they run smoothly.

Read more: http://www.mypbx.com/blog/features-pbx/useful-conference-calls.

Tighten Up Your Wireless Network Security

Apart from changing the default password; updating firmware, software
and drivers; and running anti-malware, spyware and virus software,
businesses can fight hackers and intruders by performing the actions
below.

• Disable SSID* broadcasting to hide network devices from nearby users
• Rename the SSID to prevent hackers from locating your wireless devices
• Encrypt data transmission and storage (including email) preferably with WPA
• Restrict remote network management
• Set IP ranges to non-default values to evade CSRF** attacks
• Log out after configuring network devices; neglecting to do so may leave the route as authenticated for other users

Tighten Up Your Wireless Network Security

When to Call Instead of Email

Everyone sends emails; however, not everyone reads them. Depending on
the recipient, emails can pile up and bury one another. Similarly, spam
filters sometimes trash the wrong messages and prevent critical
information from reaching its receiver. So why not call?

When to Call Instead of Email

4 Ways VoIP Improves Customer Service

Did you know that switching to VoIP can improve productivity in the office? It can also enable customer representatives to better serve callers and inquirers. Figure out how on the VoIPITS blog.

4 Indicators That Your Business Needs Hosted PBX

MyPBX explores the signs and symptoms of antiquated phone systems, and the steps needed to upgrade to the cloud. Continue reading here to learn what those indicators are.