The Value of a Missed Call and How to Recover from One

Modern businesses encourage prospects to get in touch through many channels. But as popular as social media and email are, most consumers still prefer to call for information. Research compiled by Answer-4u estimates that 80% of inbound communications occur over the phones.

Read more: The Value of a Missed Call and How to Recover from One

What Are the Advantages of Software as a Service (SaaS)?

The term cloud computing comes up a lot these days. In short, it refers to the act of connecting with online services to store and manage data. Through cloud computing, businesses can streamline processes through resources tailored to niche demands. Providers host solutions for all industries and applications. Most things once in-house now exist somewhere in the cloud.

What Are the Advantages of Software as a Service (SaaS)?

Select the Best Hold Music for Your Phone System

Music on hold reduces the perceived time waiting in a call queue. AT&T found that a 30-second wait without background music feels more like 90 seconds.

Considering wait times average 38 seconds, businesses should purge silence from their phone system. After all, most callers abandon queues around the 2-minute mark. Anything done to reduce the lengthiness—either real or imaged—is important.

Select the Best Hold Music for Your Phone System

How to Write a Professional Voice Message Greeting

As prospects and customers, we form impressions off menu greetings. We judge based on vocal clarity, intonation, and personality—not to mention the audio quality. Therefore, when implementing your own voice message greeting, consider such factors carefully.

How to Write a Professional Voice Message Greeting

How to Determine Your Maximum Concurrent Call Volume

On a landline phone system, the number of lines determines the number of calls it can process. For IP-based phones, channels or trunks dictate how many simultaneous calls can be handled.

A trunk can be either inbound, outbound, or two-way. Many hosted PBX providers sell per user, at which point the type of trunk is irrelevant. That user will always have the ability to place and receive calls.

How to Determine Your Maximum Concurrent Call Volume

Types of Audio Codecs on an IP Phone

Many hosted PBX users worry about bandwidth. Yet voice quality hinges less on the bandwidth available and more on how the phones handle it. This relates to data compression, the process of squishing files. Regarding hosted PBX, this is the audio codecs.

Read more on our blog: Types of Audio Codecs on an IP Phone.

Conferencing Challenges and How to Thwart Them

Conference calls serve a variety of purposes. They allow for quick, democratic decision-making and last minute debriefing. Among friends and family, they make staying in touch easier. Regardless of the purpose, conference calls bridge big distances and save time. That is, so long as they run smoothly.

Read more: http://www.mypbx.com/blog/features-pbx/useful-conference-calls.

Tighten Up Your Wireless Network Security

Apart from changing the default password; updating firmware, software
and drivers; and running anti-malware, spyware and virus software,
businesses can fight hackers and intruders by performing the actions
below.

• Disable SSID* broadcasting to hide network devices from nearby users
• Rename the SSID to prevent hackers from locating your wireless devices
• Encrypt data transmission and storage (including email) preferably with WPA
• Restrict remote network management
• Set IP ranges to non-default values to evade CSRF** attacks
• Log out after configuring network devices; neglecting to do so may leave the route as authenticated for other users

Tighten Up Your Wireless Network Security

When to Call Instead of Email

Everyone sends emails; however, not everyone reads them. Depending on
the recipient, emails can pile up and bury one another. Similarly, spam
filters sometimes trash the wrong messages and prevent critical
information from reaching its receiver. So why not call?

When to Call Instead of Email

4 Ways VoIP Improves Customer Service

Did you know that switching to VoIP can improve productivity in the office? It can also enable customer representatives to better serve callers and inquirers. Figure out how on the VoIPITS blog.

4 Indicators That Your Business Needs Hosted PBX

MyPBX explores the signs and symptoms of antiquated phone systems, and the steps needed to upgrade to the cloud. Continue reading here to learn what those indicators are.